Privacy Policy

Effective Date: May 1, 2025

Sayda (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice assistant services.

By accessing or using Sayda, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • User Data: Business name, contact information, user credentials, billing details.
  • Call Data: Caller ID, timestamps, transcripts, voicemails, routing data.
  • Usage Data: Device type, browser, IP address, and usage patterns.
  • Lead Data: Customer inquiries submitted through phone, web forms, or third-party platforms.

2. How We Use Your Information

We use your information to:

  • Deliver and manage AI-powered call handling and lead verification services
  • Improve service performance and personalize user experience
  • Troubleshoot technical issues and maintain system integrity
  • Communicate with you regarding your account, service updates, and support
  • Comply with legal obligations

3. Call Recording & Consent

Sayda may record calls for quality assurance, lead verification, or service improvement. Where required by law, you are responsible for notifying your customers and obtaining appropriate consent before using Sayda to place or receive calls.

4. Data Sharing and Disclosure

We do not sell your personal or customer data.

We may share data only with:

  • Authorized team members in your organization
  • Third-party service providers (e.g., hosting, analytics, CRM platforms) under confidentiality agreements
  • Law enforcement or legal entities when required by applicable laws

5. Data Security

We implement administrative, technical, and physical safeguards to protect your data. This includes encryption, access controls, and routine audits. However, no system is completely secure; you use Sayda at your own risk.

6. Data Retention

We retain your data only as long as necessary for business and legal purposes. You may request deletion of data, subject to applicable laws and operational limitations.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Opt out of communications

Please email [email protected] to exercise these rights.

8. Third-Party Links and Integrations

Sayda may integrate with third-party platforms (e.g., CRMs, calendars). These services have their own privacy policies, and we are not responsible for their practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through email or a notice on our website. Continued use of Sayda after changes implies acceptance.

10. Contact Us

For questions about this Privacy Policy or data handling practices, contact:
📧 [email protected]

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